Refund policy

Return & Refund Policy

Atarah Essentials are committed to providing clean, high-quality haircare you can trust. While we strive for complete customer satisfaction, we understand that certain situations may require attention. Please review the policy below for clarity and transparency.

Refunds:

• Refunds may be requested within 14 days of purchase, provided the product is in resalable condition and the seal remains unbroken in order to qualify for a full refund.
  
  
• Refunds cannot be issued for any product with a broken seal, due to hygiene reasons. No exceptions will be made.
  
  
• We do not accept returns or issue refunds on sale items or gift cards.
  
  

Damaged or Defective Items:

• If your order arrives damaged or defective, please contact us within 7 days of receiving your item to request a replacement.
  
  
• All items submitted for replacement are subject to inspection. We reserve the right to deny any request that does not meet our return criteria.
  
  
• For items confirmed as damaged or defective, a replacement or store credit may be issued at our discretion.
  
  

Additional Information

• Please note that original shipping costs are non-refundable, and we do not cover handling fees or return shipping costs.
  
  

If you have any questions or concerns, please contact us at info@atarahessentials.com.